Privacy Policy

1. Introduction

Otto Power Company ("Otto," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at ottopower.co, use our services, or interact with us.

2. Information We Collect

Information You Provide

• Contact information: Name, email address, phone number, and mailing address when you request a quote, schedule an inspection, or create an account.
• Property information: Property address, roof characteristics, and energy usage data submitted through our quote builder or during site inspections.
• Payment information: Payment details are processed securely through Stripe and are never stored on our servers.
• Communications: Messages, emails, and other correspondence you send to us.

Information Collected Automatically

• Usage data: Pages visited, time spent on pages, clicks, and navigation patterns collected through PostHog analytics.
• Device information: Browser type, operating system, and device type.
• Location data: General geographic location based on IP address (not precise GPS location).

3. How We Use Your Information

We use the information we collect to:

• Generate solar system quotes and proposals for your property.
• Schedule and conduct site inspections.
• Process payments for inspections and installations.
• Communicate with you about your project, including email and SMS notifications.
• Improve our website and services through analytics.
• Respond to your inquiries and provide customer support.
• Comply with legal obligations.

4. Third-Party Services

We use the following third-party services that may process your data:

• Stripe — Payment processing. Stripe's privacy policy governs payment data handling.
• Google Solar API — Satellite imagery and solar potential analysis for your property address.
• Mailgun — Transactional email delivery (quote confirmations, account notifications).
• Twilio — SMS notifications related to your project.
• PostHog — Website analytics to improve our services.
• Google Tag Manager — Marketing analytics and conversion tracking.
• Cloudflare — Security and bot protection (Turnstile CAPTCHA).

5. SMS/Text Messaging

When you opt in to receive SMS messages from Otto Power Company during the inspection booking process, we use your phone number to send text messages related to your solar project. These messages may include:

• Inspection scheduling confirmations and reminders
• Project status updates and milestone notifications
• Appointment changes or cancellations
• Two-factor authentication codes for account security

SMS messages are sent through Twilio. Message frequency varies based on your project activity. Message and data rates may apply depending on your mobile carrier plan.

You can opt out of SMS messages at any time by replying STOP to any message from us. After opting out, you will receive one confirmation message and no further SMS messages. You may also text HELP for assistance.

Your phone number is used solely for project-related communications and is never sold, shared with third parties for marketing, or used for purposes beyond Otto Power Company project communications.

SMS consent is not required to purchase our services or receive a quote. You may choose email or phone as alternative contact methods at any time.

To manage your SMS preferences or revoke consent, contact us at info@ottopower.co.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related data is retained for the duration of any applicable warranty period.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications.
• Opt out of the sale or sharing of personal information (California residents).

To exercise any of these rights, contact us at info@ottopower.co.

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). We do not sell your personal information. You may request to know what personal information we collect, request deletion, and opt out of any future sale of personal information.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze website traffic and improve your experience. You can control cookie preferences through our cookie consent banner or your browser settings. Essential cookies required for site functionality cannot be disabled.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment data is handled exclusively by Stripe and never touches our servers.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Otto Power Company
Email: info@ottopower.co
Location: Northern Indiana